Telehealth Informed Consent
Last updated: May 2026
By using Luma Health & Wellness telehealth services, you acknowledge and consent to the following.
What telehealth is
Telehealth allows healthcare delivery between you and a licensed provider using secure technology including video, audio, secure messaging, and electronic transmission of records, lab results, and prescriptions.
Benefits
- Convenient access to care without travel
- Faster access to providers and prescriptions
- Continuity of care via secure messaging
Risks & limitations
- Some conditions require in-person evaluation or testing not available remotely
- Technology may fail or delay communication
- A physical exam may be limited compared to in-person
- Privacy risks exist with any electronic transmission, though we use HIPAA-compliant tools
Your rights
You may withhold or withdraw consent at any time. You may request an in-person referral. Records of your telehealth encounters are maintained in your medical record per state law.
Emergencies
Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
By booking a visit, you confirm that you have read, understood, and consent to telehealth services as described.